Frequently Asked Questions
What is LOCAL AF?
LOCAL AF is apparel, headwear, art, accessories, and goods inspired by the places, traditions, sayings, wildlife, neighborhoods, towns, and everyday things that make somewhere feel like home. Local looks different depending on who you ask. That's kind of the point. Proudly local. Wherever local is.
What does "LOCAL AF" mean?
It means being proud of wherever feels like yours. That might be a state, town, neighborhood, lake, coastline, back road, college town, downtown block, or some little place most people would drive straight through without thinking twice. LOCAL AF is about the places, people, traditions, memories, and inside references that become part of who we are.
How can I contact you?
Use our Contact Us page and we'll get back to you as soon as we can. And yes — there's an actual human on the other side.
How do I track my order?
When a shipment leaves one of our fulfillment locations, tracking information will be sent to the email address associated with your order. Because orders may be divided into multiple shipments, you may receive more than one shipping confirmation and tracking number.
Can I change or cancel my order?
Contact us as quickly as possible. Some items begin fulfillment shortly after the order is placed, and some are produced specifically when ordered. Once an item has entered production or fulfillment, we may not be able to change or cancel it. We'll always do our best, but changes and cancellations are not guaranteed.
What if I entered the wrong shipping address?
Contact us immediately. If the order has not entered fulfillment or shipped, we'll do our best to update the address. Once a package has shipped, we may not be able to redirect it. If an order is returned because of an incorrect address and needs to be shipped again, additional shipping charges may apply.
What if I received the wrong item or something arrived damaged?
Contact us as soon as possible with your order number and photos of the item and packaging. If something arrived damaged, defective, or we sent you the wrong item, we'll review it and help make it right. Please don't throw away damaged packaging until we've had a chance to review the issue.
What if my package says delivered but I don't have it?
First, check around your property, with household members, neighbors, and anywhere the carrier may have left the package. Sometimes packages are marked delivered shortly before they actually show up. If you still can't locate it, contact the carrier and then reach out to us so we can help determine the next step.
When will my order ship?
Most orders require approximately 3–10 business days for fulfillment before shipping. Some LOCAL AF items are produced when ordered, while others are fulfilled from existing inventory. Because of that, fulfillment time can vary by product. Once an item leaves the fulfillment location, delivery time depends on the shipping service selected at checkout. Fulfillment time and shipping time are separate.
Does expedited shipping make my order ship sooner?
Not necessarily. Expedited shipping generally applies to the carrier transit time after your order has been fulfilled. It does not automatically shorten production or fulfillment time. Some items may still require approximately 3–10 business days before they are handed off to the carrier. So expedited shipping can make the package move faster once it ships, but it does not necessarily make the item get made faster.
Why hasn't my tracking updated yet?
Tracking information can take a little time to update after a shipping label is created. In some cases, the carrier may not show movement until the package reaches its next scan point. If your tracking has not updated for several business days, contact us and we'll help you take a look.
Why did I receive more than one tracking number?
If your order ships in multiple packages, each shipment may receive its own tracking number. We'll provide tracking information as each part of your order leaves its fulfillment location. If only part of your order has shipped, the remaining items may still be in production or fulfillment.
Can items from the same order arrive separately?
Yes. Our products are fulfilled from several different locations, so one order may arrive in more than one package and on different days. There is nothing wrong with your order simply because everything didn't arrive in the same box.
How much is shipping?
Shipping is calculated based on the weight and dimensions of the shipment, the delivery destination, and the shipping service selected at checkout. We know shipping costs can sometimes feel a little unruly, and we apologize when they do. We wish they were cheaper too. Unfortunately, that complaint will have to be filed with the folks moving the boxes. Because products may ship from different fulfillment locations, your order may arrive in multiple packages. You will not be charged an additional shipping fee after checkout simply because we need to divide your order into separate shipments.
Do you ship to APO or FPO addresses?
Yes. We do ship to APO and FPO addresses. Military mail may require additional transit time depending on the destination, so please allow extra time when placing your order.
Do you ship internationally?
Not at this time. LOCAL AF currently ships within the United States and to eligible APO/FPO military addresses. We hope to expand shipping options in the future.
Do you accept returns or exchanges?
Yes. Eligible items purchased directly through our online store may be returned within 60 days of the original purchase date. Items generally need to be unworn, unwashed, unaltered, clean, odor-free, and in their original condition. Sale or final-sale merchandise, stickers, decals, worn merchandise, washed merchandise, altered items, and items damaged through improper care or normal wear are not eligible. And yes — we can smell it. Items returned with noticeable perfume, cologne, smoke, deodorant, pet odor, or other strong scents cannot be accepted as returns. Please review our full Return Policy for complete details.
Are made-to-order items returnable?
Yes, as long as the item otherwise meets our return eligibility requirements. The fact that an item was produced on demand does not automatically make it final sale unless the product page specifically says otherwise.
Who pays for return shipping?
It depends on why the item is being returned. If the return is the result of our mistake or a carrier mistake — for example, we sent the wrong item, wrong size, or the item arrived defective or damaged — we'll cover the return shipping. If the return is due to something on your end — wrong size ordered, wrong item selected, changed your mind, or no longer want it — return shipping is your responsibility. Original shipping charges are not refundable unless the return resulted from an error on our part.
Will the colors look exactly like they do on my screen?
We do our best to represent colors accurately, but every screen displays color a little differently. Garment-dyed products — including many Comfort Colors items — can also naturally vary slightly from one garment or dye lot to another. That variation is part of the character of the product.
What if I purchased my LOCAL AF item from another store?
If you purchased LOCAL AF merchandise from one of our retail partners, you will need to contact that store directly. Returns, exchanges, refunds, and store credits for those purchases are governed by that retailer's return policy. LOCAL AF can only process returns for purchases made directly through our online store because those are the orders and proofs of purchase we can verify through our own system.
What shirts and hats do you use?
Our current line is made up primarily of Comfort Colors apparel and Richardson headwear, with several other brands and manufacturers mixed in for accessories, seasonal merchandise, specialty products, and certain designs. The exact garment or product may vary, so check the individual product page for product-specific information whenever available.
How do the shirts fit?
Fit can vary depending on the garment. Many of our tees use Comfort Colors, which generally have a relaxed, lived-in fit. Please check the individual product page and available sizing information before ordering. If you prefer a roomier fit or are between sizes, sizing up may be worth considering.
How should I wash my shirt?
For the longest life of your apparel and artwork, wash inside out in cold water with like colors and use a mild detergent. Tumble dry on low or hang to dry whenever possible. Avoid bleach, excessive heat, ironing directly over printed artwork, and other unnecessarily aggressive treatment. And yes, improper washing can damage a shirt. Please be nice to it.
Do you make designs for every state?
We're working on it. LOCAL AF is continually expanding into new states, cities, towns, neighborhoods, regions, and collections. If your local isn't represented yet, that doesn't mean we forgot about you. We just haven't gotten there yet.
Do you offer custom designs?
Our main focus is creating the LOCAL AF collection rather than operating as a traditional custom-printing company. That said, we're always interested in good ideas, special projects, partnerships, and collaborations that make sense for the brand. Reach out and tell us what you have in mind.
Can I suggest a city, place or design?
Absolutely. Some of the best local references come from the people who actually live there. If there's a town, neighborhood, saying, animal, food, tradition, landmark, fishing hole, local nickname, or other piece of home you think belongs in LOCAL AF, send it our way. We can't promise every suggestion becomes a product, but we absolutely want to hear them.
Where are your designs inspired from?
Pretty much everywhere local lives. Our designs draw inspiration from towns and cities, wildlife, fishing, hunting, food, Southern culture, neighborhoods, regional sayings, traditions, landmarks, geography, memories, and the little inside references that make somebody look at a shirt and immediately say: "Yep. That's from around here." Some designs come from places we love. Some come from things we grew up around. And some come from stories we simply didn't want to forget.
Why is something sold out?
Sometimes local is popular. Availability can depend on garment color, size, manufacturer inventory, seasonal availability, or the availability of a particular product. Some products may come back quickly. Others may take a while.
Will you restock a sold-out design?
Usually, the design itself isn't gone just because a particular size, color, or garment is unavailable. Restocks depend on product availability, demand, seasonality, and supplier inventory. If something you want is unavailable, keep checking back.
What should I know about holiday shipping?
Holiday season gets busy for everybody — us, our production and fulfillment partners, and the carriers delivering your order. During November and December, fulfillment and transit times may take longer than usual. If your order is intended as a gift, we strongly recommend ordering as early as possible.
What is the Christmas shipping cutoff?
For the best chance of receiving your order before Christmas, we recommend placing your order no later than December 10. Because some products can require up to 10 business days of fulfillment before shipment, orders placed after December 10 may not arrive before Christmas, even if expedited shipping is selected. Faster shipping generally speeds up the carrier portion of the trip. It does not necessarily shorten production time. Christmas delivery is not guaranteed. Weather, carrier delays, seasonal volume, incorrect addresses, and other circumstances outside our control can affect delivery. If Christmas morning matters, order early. Seriously.
Do you offer wholesale?
Yes. We work with boutiques and other retail partners that are a good fit for LOCAL AF. If you're interested in carrying the line, use our contact page and tell us a little about your store, where you're located, and what you're interested in carrying.
Still have a question?
Send it our way. We'd rather you ask than guess. Stay safe. Be a good human. Stay local.