Return Policy

We want you to be happy with your LOCAL AF purchase. Eligible items purchased directly through our online store may be returned within 60 days of the original purchase date.

  1. To be eligible for a return, merchandise must be in new, resalable condition.
  2. We understand that you may need to try something on to see whether it fits. That’s perfectly fine. But there’s a difference between trying something on and wearing it out.
  3. Returned items must be unwashed, unaltered, clean, odor-free, and free from signs of wear or use.
  4. Once we receive your return, please allow 3–5 business days for us to inspect and process it. Once approved, your applicable refund, exchange, or store credit will be issued.
  5. Refunds may take an additional 3–5 business days after processing to appear in your account. If you receive a refund confirmation from us and the funds do not appear after that period, please contact your bank or card provider, as their processing times may vary.

Questions About a Return?

If you have a question about whether an item is eligible for return, please reach out to us before sending it back.

  1. If an item is returned and determined to be ineligible under this policy, we’ll let you know. If you would like the item sent back to you, you will be responsible for the cost of return shipping.
  2. If you choose not to pay the return shipping cost, or do not respond within 30 days of our notice, the item will be considered forfeited and we may dispose of or donate it at our discretion.
  3. We’d much rather answer the question up front than have you pay to ship something to us that we’re unable to accept.

Items Not Eligible for Return

The following items cannot be accepted for return:

  • Sale or final-sale items
  • Stickers and decals
  • Items that have been washed, regardless of how they were washed
  • Items that show signs of being worn beyond simply trying them on for fit
  • Items that have been cut, altered, customized, or otherwise modified
  • Items that are stained, soiled, damaged, or otherwise no longer in new condition
  • Items showing damage from normal wear and tear
  • Items returned with noticeable odors, including perfume, cologne, smoke, deodorant, body odor, pet odor, or other strong scents

And yes — we can smell it.

Trying on a new shirt to determine whether it fits is one thing. Wearing it to a tailgate Saturday, washing it Sunday, and sending it back Monday is another.

  1. Once an item has been washed, it is no longer eligible for return.
  2. The same applies if an item comes back smelling like perfume, cologne, smoke, deodorant, pets, or anything else that indicates it has actually been worn or used.
  3. Returned merchandise needs to come back to us in a condition where we can responsibly sell it as new. If we can’t do that, we can’t accept the return.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging.

  1. Please do not discard damaged packaging until we’ve had a chance to review the issue.
  2. If the problem is the result of our mistake, we’ll work with you to make it right.

Who Pays for Return Shipping?

It depends on why the item is being returned.

  1. If the return is the result of our mistake — for example, we sent the wrong item, the wrong size, or the item arrived defective or damaged — LOCAL AF will cover the return shipping cost.
  2. If the return is due to something on your end — for example, you ordered the wrong size, selected the wrong item, changed your mind, or simply no longer want it — return shipping is your responsibility.
  3. Original shipping charges are not refundable unless the return resulted from an error on our part.

Made-to-Order Items

Some LOCAL AF products are produced on demand.

  1. Made-to-order items are still eligible for return as long as they otherwise meet our standard return requirements, unless the individual product page specifically identifies the item as final sale or otherwise non-returnable.

Proof of Purchase

LOCAL AF can only process returns, exchanges, refunds, or store credits for purchases that we can verify through our own online ordering system.

  1. Please have your order number or other identifying order information available when contacting us about a return.

Purchases Made Through a Retail or Wholesale Partner

If you purchased your LOCAL AF merchandise from one of our retail or wholesale partners, any return, exchange, refund, or store credit is subject to that store’s individual return policy.

  1. You will need to contact the store where you made the purchase directly.
  2. LOCAL AF only processes returns for orders placed directly through our online store because those purchases and proofs of purchase are managed through our system.
  3. We are unable to process returns, exchanges, refunds, or store credits for merchandise purchased through a third-party retailer or wholesale partner.

Normal Wear, Use, and Care

Our return policy does not cover merchandise that has been used, worn beyond trying it on, washed, altered, stained, or damaged after delivery.

  1. That includes normal wear and tear, cutting or modification, misuse, excessive wear, staining, or other treatment that causes the item to no longer be in new, resalable condition.
  2. Again, washing the item makes it ineligible for return, even if it was washed correctly.

Return Processing

Once your return reaches us, please allow 3–5 business days for inspection and processing.

  1. If approved, we’ll issue the applicable refund, exchange, or store credit and provide confirmation.
  2. Approved refunds typically require another 3–5 business days to appear in your account after we process them. Banking and card-processing timelines are outside of our control, so if we’ve confirmed your refund but you still don’t see it, please contact your financial institution.

Stay safe. Be a good human. Stay local.